Refund policy

At Espuela Design Co., we take pride in the craftsmanship and quality of every product we create. Our goal is for you to feel confident in your purchase and enjoy a lifetime of wear from your cowboy sport. Each item is backed by our return & exchange policy is designed to ensure fairness and transparency.

Eligibility for Exchange

• Requests must be made within 5 days of delivery by using our Returns & Exchanges Portal located in your customer account.

• Only items that are unused, unworn, unaltered, and in perfect condition with all original tags and packaging will be accepted.

• Proof of purchase (order number or receipt) is required for all exchanges.

Exchange & Store Credit Terms

• Exchanges: If your desired size, color, or style is available, we will gladly exchange your item once the original product is returned and inspected.

• Store Credit: If the requested exchange is unavailable, we will issue store credit equal to the original purchase price.

• Refunds: Refunds are not available, though we gladly provide exchanges to make sure every order meets your expectations.

Return Process

Eligible returns and exchanges must be initiated through your customer account using our self-service Returns & Exchanges Portal. Requests must be submitted within the applicable return window outlined in this policy.

Once your return request is approved, return instructions and, when applicable, a prepaid return shipping label will be provided through the Returns & Exchanges Portal. 

Items returned without an approved return request through our Returns & Exchanges Portal may be refused and returned to the sender.

Return Address

Espuela Design Co.
3775 FM 2679 Rd.
Burton, TX 77835

To help ensure your return is received, we recommend using the return label provided through our Returns & Exchanges Portal. Espuela Design Co. is not responsible for returns that are lost, delayed, or damaged while in transit.

Important Notes

• Items returned with signs of wear, damage, alteration, odors, or without original packaging will not qualify for exchange or store credit.

• Espuela Design Co. is not responsible for items lost or damaged during return shipping. We recommend using a trackable and insured shipping method.

• Exchanges and store credit are processed only after the returned item has been received and inspected. Please allow 2-3 business days for processing.
  

Final Sale & Non-Returnable Items

The following items are considered final sale and are not eligible for exchange, store credit, or return:

• Gift cards

• Items marked as “Final Sale” at checkout